Epicor Trainer


Employment Type: Permanent

Job Number: 27023

Compensation: 75k/year - 1000k/year


Job Description

Our client is a premier manufacturer of state-of-the-art bodies and trailers and specially engineered vehicles. The innovative product line-up is prevalent in industries such as food & beverage, vending, propane, rental trucks, emergency & rescue, furniture, battery, oil & natural gas, and data storage.

 

Summary:

The Epicor Trainer and Application Support team member will take part in implementation of Epicor ERP System by training end users on application components and support end user with all functionalities.

 

Essential Duties of Epicor Trainer and Application Support Associate:

  • Provide application support via case tracking system, phone, and email to end users.
  • Serve as a first point of contact for our users in managing all service requests and trouble tickets in Epicor.
  • Troubleshooting, diagnosing, and resolving user trouble tickets with Customer service excellence.
  • Review outstanding issues, ensuring implementation manager is kept informed of progress.
  • Provide user training when required in every module of Epicor.
  • Design plans and procedures to help avoid problems before they happen.
  • Craft detailed standard operating procedures and step by step instruction guides for each module in Epicor.
  • Assist implementation manager in quality control checks to ensure issues do not spiral downhill.
  • Ensure that everyone who works in the system becomes comfortable and confident with Epicor and can be able to trouble shoot on their own.
  • Recommend and implement functionality to ensure the team is working efficiently.
  • Review data to ensure that DMT imports are correct ahead of time.
  • Drive Epicor implementation service improvements by analyzing feedback and implementing changes to enhance user satisfaction.

Qualifications:

  • Minimum 3 years working experience in technical /application support role with Epicor ERP.
  • Must have experience working in a manufacturing industry.
  • Must have a strong attention to detail and advanced skill set in Excel.
  • Be knowledgeable with the entire Quote to Cash functionality and MES stations.
  • Understand MRP settings and the outcome of each.
  • Have skill set to be considered a super user in Epicor.
  • Have prior experience implementing the modules in the Epicor system.
  • Communicate effectively to all levels of team members
  • Excellent Active listening skills to provide the best solution.