Field Service Technician


Employment Type: Permanent

Job Number: 27023

Compensation: 35k/year - 60k/year


Job Description

Field Tech


Qualifications

Take a lead role in troubleshooting and resolving complex technical issues, provisioning new systems, and maintaining enterprise technology and security standards


Must possess knowledge in one or more areas related to Motorola equipment or radio frequency technology (RF) and two-way communication systems, networking, workstation/server and hardware/application installation


Participate in the design and scoping process for enterprise projects as needed to assess technical fit and ensure alignment with customer’s needs and scope of the project


High levels of analytical problem-solving and organizational skills are a must for this position


Must possess excellent written and verbal communication skills and be capable of independently resolving frequent customer issues and complaints


Work assignments with limited instruction and supervisory direction and is frequently given latitude on the methods used to achieve assigned goals


Strong documentation skills and attention to detail


Creative thinking and problem solving


Ability to handle multiple tasks and meet deadlines


Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers


Responsibilities

This position’s primary duty is to provide technical support for mission-critical systems used by our customers


This includes but is not limited to using troubleshooting skills, consulting with vendors and end-users to determine system functional specifications, and the development, documentation, testing, analysis, reporting, and oversight of mission-critical systems


This position requires the exercise of thoughtful analysis and independent judgment in the absence of direct supervision


Benefits

Salary: $18.00 - $30.00 per hour

401(k)

Health insurance

Paid time off

8 hour shift