Field Service Technician

Field Tech

Qualifications

Take a lead role in troubleshooting and resolving complex technical issues, provisioning new systems, and maintaining enterprise technology and security standards

Must possess knowledge in one or more areas related to Motorola equipment or radio frequency technology (RF) and two-way communication systems, networking, workstation/server and hardware/application installation

Participate in the design and scoping process for enterprise projects as needed to assess technical fit and ensure alignment with customer’s needs and scope of the project

High levels of analytical problem-solving and organizational skills are a must for this position

Must possess excellent written and verbal communication skills and be capable of independently resolving frequent customer issues and complaints

Work assignments with limited instruction and supervisory direction and is frequently given latitude on the methods used to achieve assigned goals

Strong documentation skills and attention to detail

Creative thinking and problem solving

Ability to handle multiple tasks and meet deadlines

Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers

Responsibilities

This position’s primary duty is to provide technical support for mission-critical systems used by our customers

This includes but is not limited to using troubleshooting skills, consulting with vendors and end-users to determine system functional specifications, and the development, documentation, testing, analysis, reporting, and oversight of mission-critical systems

This position requires the exercise of thoughtful analysis and independent judgment in the absence of direct supervision

Benefits

Salary: $18.00 - $30.00 per hour

401(k)

Health insurance

Paid time off

8 hour shift